Managing Subscription Orders

How do I access my subscription account?

You can manage your subscriptions online or via text.

• Online - Access your subscriptions directly with the Manage Subscription link on our login page, or within your TB12 account page.
• SMS - You can enroll to manage your Nutrition Subscription via text. Standard text & data rates apply.

Can I pause or cancel my subscription?
Yes! You can pause or cancel your subscription at any time.

If you do not want to be charged for a new subscription before your next scheduled billing cycle, you must pause or cancel your enrollment before a new order processes.

To edit your subscription: Use the Manage Subscription link to log into your account. In the subscription portal, click “Edit” for the product you’d like to change and and select from the menu - options include Reschedule Next Order, Edit Frequency, Cancel Subscription, and more. 

If you have any promotional discounts applied to your subscription, they may be lost upon cancellation. To prevent this, we recommend pausing your subscription. When you opt to cancel, the option to "Pause Subscription" will appear. 

A reminder email (or text if enrolled) is sent 3 days before your upcoming order. You may need to adjust your email settings to allow messages from "@tb12sports.com", which will prevent the alerts from being routed to your spam, junk, or promotions folders.

If you need further assistance, please contact us here.

What if I want my subscription shipped to me earlier?

You can manage your subscription to adjust your order frequency to shorter cadence, choose a new billing date, or select "Order Now", so your order will process and ship before you run out!

Can I transfer my subscription to someone else?
No, each subscription account is unique to your email address.

However, you can add another mailing address and payment method to your account, or a new subscription can be created by completing an order with a "Subscribe & Save" item while using a different email address.

___________________

We want your time with TB12 to be a success. If you have any additional questions, please contact us at  support@tb12sports.com.